Claims Process
- Claim Receipt
- Client Contact
- Authorisation
- Fitment
- Quality Sign-Off
- Documentation & Invoicing
Insurance Claims — A Hassle-Free Glass Repair Process
Every insurance provider follows its own procedures, so we work closely with your broker or insurer to get your glass restored quickly. Glass Guru is an approved panel repairer for One Assist and is actively pursuing further panel appointments with insurers, underwriting managers, and broker networks across the region.
How Our Claims Process Works
- 1. Claim Receipt — instruction received directly from the insurer or administrator.
- 2. Client Contact — we contact you promptly to confirm the claim.
- 3. Authorisation — we quote and proceed only once the insurer authorises the work.
- 4. Fitment — our Sika-certified fitter installs SABS-approved glass at a time that suits you.
- 5. Quality Sign-Off — you confirm your satisfaction with the completed job.
- 6. Documentation & Invoicing — the invoice is uploaded directly to your insurer's portal.
Mobile Support, Zero Disruption
Our teams can often come to your location so you don’t have to disrupt your day — easy reimbursement, honest advice, and full compliance with underwriter requirements throughout.
